Payment Terms:

  • 8 days net unless otherwise agreed. When paying after the due date calculated 2% per year. month.
  • Prices are inc. VAT and service.

Cancellation Policy:

  • Cancellation of the entire course or conference can be timely made in writing within six weeks before the course / conference is held. Any reduction in the course / conference of up to 35% - including the number of participants or the event's time - will in time be in writing, within 3 weeks before the event takes place.
  • By reduction of more than 35% in the number of participants or by the reduction later than 3 weeks before the event to take place, the hotel may charge the payment corresponding to 65% of the total price. It may be agreed Hotel Svanen can organize the event with full payment, including for the reduction has not been notified in writing before the deadline of 6 weeks. This applies for both services and goods.
  • These cancellation policies are consistent with Horesta's terms of courses and conferences.

At no-shows, delayed arrival and early departure the hotel is entitled to a compensation equal to the full price of the final booked events.Hotel Svanen follows the trades common rules, as laid out by