1. OWNER INFORMATION
This policy applys to the following hotels, which are part of Hedeby Hotel Group:
- Hotel Svanen ApS
CVR nr.: 26257271
Tlf. 75 33 28 33
- Hotel Svanen Grindsted ApS
CVR nr.: 35481346
Tlf. 75 31 01 55
The policy deals with cookies and personal data, which is collected and processed through websites, booking systems, satisfaction measurements, newsletters and other similar systems, which are used for service and communication with the guests of the above mentioned hotels.
2. WHAT ARE COOKIES?
A cookie is a small text file, which is stored in your browser in order to recognize your computer in connection with recurring visits. There are no personal information hidden in our cookies and they can´t contain virus.
Cookies are used for different purposes and can be classified as 1st part or 3rd part depending on whether they´re placed by a 3rd part service from a separate domain or placed internally by a service on the same domain as the website.
We use the following types of cookies on our website:
- Technical functionality (1st part + 3rd part)
- Traffic measurement (1st part + 3rd part)
- Advertisement holding, frequency, user measurement et cetera (3rd part)
- Behavior-based individual aimed advertisement (3rd part)
2.4 WHAT COOKIES ARE USED FOR ON OUR WEBSITE
2.3 HOW TO DELETE COOKIES
See instructions here: http://minecookies.org/cookiehandtering/
2.4 HOW DO I AVOID COOKIES
Should you not wish to receive cookies you can block them. See instructions here: http://minecookies.org/cookiehandtering/
3. USE OF PERSONAL INFORMATION
We gather and use personal information when you book a room and buy other goods and services in our hotels. Furthermore we gather and use information when you subscribe to our newsletter or customer club and when you fill out other forms/schedules with your information.
Personal information is used to deliver the service the information was gathered in connection with.
Furthermore the information is used to learn more about our guests among other in terms of targeting our marketing for the individual guests.
In connection with our process of personal data, we use selected extern data processors, who have signed a data processer deal with Hedeby Hotel Group, and who only processes data at our instructions.
Personal information is not passed on to 3rd part, unless you have specifically given your approval.
3.1 WHICH DATA ARE COLLECTED AND HOW LONG ARE THEY STORED FOR
We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical position and also the sites you click on (interests)
Should you explicitly give your permission and type in the information yourself we also process name, telephone number, email, address and payment details. This will typically be in connection with setting up a log in or in connection with a purchase
The information is stored for the period of time, which is allowed according to the law and we delete them when they are no longer needed.
The period of time depend on the character of the information and the basis for storage. Therefore it´s not possible to give a general timeframe for when information is deleted.
3.2 CONTACT REGARDING PERSONAL INFORMATION
Should you wish to access the information which we have registered about you, please use the above contact details. Should we have the wrong information, or should you have other objections please use the same contact details.
It´s possible for you to access the information that we have registered about you and you can object to a registration according to the rules in the personal data law
3.3 NEWSLETTER, CLIENT CLUB AND COMPANY AGREEMENTS
Subscribing to our news letter and client club and company agreements is voluntarily. When you subscribe to our newsletter, client club or company agreement, which apply to all 3 hotels , then you give your consent that both hotels share the information about you regarding the newsletters, the client club or the company agreement.
Have you subscribed to a newsletter, a client club or company agreement you can cancel the subscription anytime and request that we delete your personal information.
3.4 ANOTHER SHARE OF PERSONAL INFORMATION BETWEEN THE HOTELS
In some cases the hotels in Hedeby Hotel Group use the same technical systems across the 3 hotels. Hotel Svanen ApS therefore appears as data processor in several connections on behalf of all the hotels in Hedeby Hotel Group.
3.5 PROTECTION OF PERSONAL INFORMATION
We have taken technical and organizational action against the fact that your information by accident or illegally is deleted, published, lost, degraded or comes to the attention of unauthorized persons, is abused or is processed against the law.
You have the right to be informed about which personal information we are processing about you. You can object anytime to the use of information. You can also call back your consent. Should the information, that are being processed about you be incorrect you have the right to get them corrected or deleted.
Should this be the case please contact email@example.com
Should you wish to complain about our process of your personal information you can also contact the Danish Data Protection Agency.