Warranty
Why should hotel rooms be guaranteed? A hotel room is not a commodity that can be stored until tomorrow. The room that are not sold in the night, are lost in the morning! Every day guests at the time of reservation has reported an expected arrival at the hotel.
The whole evening we will save / hold hotel rooms for those late guests.

However, it happens often that the rooms will be canceled late in the evening. The hotel has at this time, most often, no chance to sell the room to other. It is therefore important for the property to guarantee payment of a room with a late arrival.

Internationally, it has become common practice to require a guarantee of rooms with arrival after 18.00

The guest is responsible to the hotel for covering various expenses, the option being paid individually, as all costs that are not paid by the individual participants are automatically debited to the main bill.

Cancellation

All cancellations of more than 10% must be made in writing to billund@hotelsvanen.dk.

- For 1 and up to 5 rooms is an individual booking. They can be cancelled up to 12 o´clock the day before arrival for free.
- 6 rooms and more is considered a group booking. A group booking can be cancelled for free up to 30 days before arrival. After that date a maximum of 50% of the booked number of rooms can be cancelled following these rules.

For all events, events and conferences, it also applies that 100% can be canceled up to and including 30 days before.

The following applies to all group reservations, events, events and conferences:

  • From 30 to 20 days before arrival: 50% can be cancelled for free.
  • From 20 to 10 days before arrival: 25% can be cancelled for free.
  • From 10 to 5 days before arrival: 10% can be cancelled for free.
  • From 5 to 3 days before arrival: 5% can be cancelled for free.
  • Under 3 days before arrival, the full amount of the final hotel arrangment will be charged

At no-shows, delayed arrival and early departure the hotel is entitled to a compensation equal to the full price of the final booked events.

Hotel Svanen follows the trades common rules, as laid out by Horesta.dk

Strike, lockout, fire damage or similar damage, restrictions on deliveries and similar unpredictable events such as pandemics that are beyond the hotel's control, entitle the hotel to terminate the agreement without damages of any kind. Reservations are usually made for government intervention against the hotel industry, as well as tax changes or the like, which entitle the hotel to corresponding price increases.